Shipping policy
Processing and Handling
We can’t wait for you to get your order! We do our best to process most orders within just 1-2 business days, but some items may take a little longer. We strive to process all orders within 7 business days. During busier seasons, we might need a little more time, so we appreciate your patience! You will receive an email notification when your order has shipped.
Shipping Rates and Estimates
To keep our prices fair and ensure your order makes it home to you as soon as possible, we ship from many of our American and Canadian suppliers directly to your address.
Because of this, shipping cost and time can vary by item, and multiple items may ship from different parts of the country. Items dispatched directly from Sage & Sill will always ship for free from Spokane, Washington.
Some of our suppliers ship only within the contiguous United States, while others ship nationally or even internationally. Based on your shipping address, we’ll let you know at checkout what your exact delivery options are.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sage & Sill is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
You can check the status of your order at any time via your orders page.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@sageandsill.com with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
Lost, Damaged, or Stolen Orders
We partner with Corso to provide Shipping Protection to our customers. If you purchased Shipping Protection with your order and your package was damaged, lost, or stolen, here’s how you request a reorder.
- Shipping Protection reorders are made easy here.
- You will need your order number and the email address you placed your order with.
- Your order number can be found on the order confirmation email.
- Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.
- This information is sent to Corso and they may reach out to you with any questions but they usually will have a resolution within 24 hours.
You can also chat with them online or email them at support@corso.com. Have your order number ready. If you purchased Shipping Protection, please contact Corso with any questions you have regarding shipping issues.
