Help Center

Shipping

Sage & Sill offers FREE 2-4 week worldwide standard shipping on all orders. We work with artisans and craftsmen around the world to find the most unique products for you, so your order may ship in multiple parcels from multiple locations.

We offer FREE 2-4 week worldwide standard shipping for all orders! See our Shipping Policy for more details.

Depending on your location, your order will arrive 2 to 4 weeks after it's been shipped. Due to COVID-19, some countries we ship to have been experiencing longer customs clearance times. Unfortunately, Sage & Sill cannot expedite this process, so we appreciate your patience. You can track your order any time on our Order Tracking page. See our Shipping Policy for more details.

Expedited shipping may be available for some products for an additional fee. Send us a message below to inquire about pricing for expedited shipping to your location.

You can now purchase 100% carbon offsetting, shipping protection, and dedicated support — offered by Corso. We’re making it easy for our customers to do right by the planet by providing an option at checkout to offset 100% of the carbon emissions associated with shipping your order.

Additionally, every single package can be protected against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound. We’ll do right by the planet together! 🌳

Returns, Exchanges, & Cancellations

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. See our Return Policy for more details.

Go to our Returns & Exchanges Portal to request a return.

Go to our Returns & Exchanges Portal to request an exchange.

If you purchased Green Shipping Protection with your order and your package was lost, stolen, or damaged, here's how you request a replacement:

Green Shipping Protection reorders are made easy at reorder.corso.com or by emailing support@corso.com

You will need your order number and the email address you placed your order with. Your order number can be found on the order confirmation email.

Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.

You can cancel an order on your Order Confirmation Page within 2 hours of it being placed.

To cancel, click the View Order Status link in the order confirmation email we sent you. Then, select Cancel under Order Actions.

Because we process orders so quickly, we cannot guarantee your order can be canceled once 2 hours have passed. If your order has already been processed, you can return it for a refund once it arrives.

My Order

You should receive your order between 2 and 4 weeks after you receive a shipping confirmation email from us. If your order has taken longer than 4 weeks to arrive, you can track it on our Order Tracking page. Due to COVID-19, customs clearance has been taking longer than usual for certain countries we ship to. If your order shows as In Transit, it is still on its way and is not lost.

We process and pack orders almost immediately after receiving them, so send us a message as soon as possible below, and we'll do our best to accommodate you. Unfortunately, we cannot guarantee your order can be changed once it's placed. If your order has already been processed, you can return it for a refund once it arrives.

If you purchased Green Shipping Protection with your order and your package was lost or stolen, here's how you request a replacement:

Green Shipping Protection reorders are made easy at reorder.corso.com or by emailing support@corso.com

You will need your order number and the email address you placed your order with. Your order number can be found on the order confirmation email.

Once you indicate if the package was lost or stolen and complete the request, you will get a reorder confirmation.

If you purchased Green Shipping Protection with your order and your package was damaged, here's how you request a replacement:

Green Shipping Protection reorders are made easy at reorder.corso.com or by emailing support@corso.com

You will need your order number and the email address you placed your order with. Your order number can be found on the order confirmation email.

Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.

Firstly, we're so sorry you received a defective item! Please request a refund or replacement on our Returns & Exchanges Portal, and we'll make it right.

About Sage & Sill

Sage & Sill is headquartered in Seattle, Washington, USA, but we ship worldwide! We work with skilled artisans and craftsmen around the world to offer you the most unique, timeless products for your home and garden.

You can send us a message using the form below or send an email to info@sageandsill.com. Our friendly customer care team is here to help when you need us!

Need more help? Send us a message

We'll get back to you within one business day.

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